XGEN 2024 - International Conference of Scientific Communications

Leadership within an organization entails the ability to guide and inspire the team to achieve common goals. An effective leader not only manages resources and processes but also motivates the team, providing clear direction and a positive, productive work environment. In the context of a coffee shop, leadership is essential for ensuring customer satisfaction and coordinating the team in an often hectic environment. The leader must inspire the staff, resolve conflicts, and foster a healthy organizational culture. This paper examines the role of leadership in a coffee shop, highlighting the necessary skills and strategies for success in a competitive and dynamic sector.